Troubleshooting

If you are unable to access your tenant's global URL, you can try flushing your DNS cache. Use the following procedure for your OS:

• Windows 10/11
• MacOS
• Linux

Windows 10/11

To flush your DNS cache on Windows, use the following steps:

1. Open the command line.
2. Type ipconfig /flushdns and press Enter.

MacOS

To flush your DNS cache on MacOS, use the following steps:

1. Open the Terminal application.
2. Type sudo dscacheutil -flushcache; sudo killall -HUP mDNSResponder and press Enter.
3. Type your Mac password and press Enter.

For older versions of MacOS, use the following commands:

• El Capitan or later: sudo killall -HUP mDNSResponder
• Lion, Mountain Lion, and Mavericks: sudo killall -HUP mDNSResponder
• Snow Leopard: sudo dscacheutil –flushcache
• Leopard: sudo lookupd –flushcache
• Tiger: lookupd –flushcache

Linux

On most Linux systems, the DNS resolver is either systemd-resolved or dnsmasq.

To determine which one your system uses, run $ sudo lsof -i :53 -S and view the output.

• If you're using systemd-resolved:

  1. Run $ sudo systemd-resolve --flush-caches to flush the DNS cache.
  2. If you want to verify that the cache flushed successfully, run $ sudo systemd-resolve --statistics and view the Current Cache Size.

• If you're using dnsmasq:

  1. Run $ sudo killall -HUP dnsmasq to flush the DNS cache.
  2. If you want to verify that the cache flushed successfully, run $ sudo killall -USR1 followed by $ tail -f -n1000 /var/log/syslog | grep "cache size".